Master Terms & Conditions

1.1 Binding Acceptance

Requesting or scheduling cleaning services, authorizing property entry, or making any payment constitutes full binding acceptance of these Terms. No physical signature is required. Performance of services and/or receipt of payment is deemed final consent for current and future projects.

1.2 Scope of Agreement

These home improvement terms apply to all estimates, invoices, and work orders issued to the Client, whether for cleaning, janitorial, maintenance, or handyman services.

1.3 Authority to Bind

The person requesting service warrants they have legal authority (as owner, authorized agent, or tenant) to authorize work on the property and assumes personal financial responsibility for all charges.

2.1 Non-Refundable Retainer

To secure a service date, the Company requires a non-refundable booking fee or deposit. This fee represents the liquidation of business availability, administrative setup, and the loss of alternative scheduling opportunities.

2.2 DPOR Statutory Cap

For residential handyman, maintenance, or home improvement service agreements, any upfront deposit or material fee shall not exceed thirty-three and one-third percent (33.3%) of the total contract estimate, in strict compliance with Virginia DPOR regulations.

2.3 Statutory Cancellation Window

In accordance with the Virginia Home Solicitation Sales Act, if this agreement is executed at a buyer's residential property, the Client possesses a statutory right to cancel the transaction within three (3) business days for a full refund. Cancellation must be delivered in writing to [email protected].

2.4 Absolute No-Refund Policy

Subject to Section 2.3, once services are rendered or the statutory cancellation window expires, all payments, deposits, booking fees, and tips are strictly non-refundable. All card and digital payments are final.

3.1 Same-Day Post-Service Inspection

Client must inspect all completed work and report any defects, incomplete items, or structural concerns to Management via phone or email within eight (8) hours of service completion, or by 5:00 PM on the service date, whichever occurs first.

3.2 Environmental & Site Conditions Waiver

The Company is completely released from responsibility for any property conditions reported after this same-day inspection deadline due to subsequent foot traffic, pets, third-party occupants, weather, or environmental changes.

3.3 Exclusive Remedy

For timely reported and validated service deficiencies, the Company's sole liability and the Client's exclusive remedy is limited to a single re-performance return visit to remedy the specific issue.

3.4 Chargeback Waiver

Client explicitly waives the right to initiate credit card or digital merchant chargebacks for authorized services. Client agrees that the re-performance remedy outlines their complete recourse.

3B.1 Processing & Chargeback Violations

Any chargeback or reversal initiated for completed services constitutes a material breach of contract. Client shall be liable for: A $150.00 administrative processing fee. All merchant processor fees, chargeback fines, and the original full service balance. A returned check/NSF fee of $50.00 plus actual bank charges.

3B.2 Authorization to Recover

The Company is authorized to re-charge any credit card or digital account on file to recover these administrative balances and may immediately suspend all active or recurring services.

4.1 Client Prep Duty

Client must provide clear, unhindered access to all work areas. Staff will not move items weighing over 5 lbs or utilize ladders exceeding two steps.

4.2 High-Value Items

Client must remove or securely lock away all jewelry, cash, high-value electronics, and sentimental heirlooms from the work zone prior to arrival.

4.3 Duty of Reasonable Care & Property Damage

The Company will exercise reasonable professional care. However, the Company is completely exempt from liability for damage to or failure of pre-existing, aged, or improperly installed property features, including but not limited to: Hidden structural rot, mold, or degraded framing revealed during work. Brittle, aged, or non-code-compliant plumbing valves and electrical wiring disturbed during normal repairs. Weakened, stained, or improperly sealed flooring, grout, or drywall.

4.4 Materials Title

Legal title to all parts, fixtures, and materials remains with the Company until the invoice is paid in full. The Company reserves the right to legally repossess uninstalled or detachable materials if payment is defaulted.

5.1 Payment Deadline

Unless credit terms are extended in writing, payment is due by 5:00 PM on the date of service completion.

5.2 Auto-Charge Authorization

Client explicitly authorizes the Company to charge any credit card, debit card, or digital account profile on file if balances remain unpaid past the 5:00 PM deadline.

5.3 Processing Fees & Free Methods

Digital payment methods (Credit Card, Venmo, PayPal, Square) are subject to a processing fee of up to 5%. Free payment methods include Cash, Check, or Zelle transfers to 540-705-5555.

5.4 Liquidated Late Fees

Any invoice unpaid past the due date shall immediately accrue a $50.00 flat late fee representing agreed-upon liquidated administrative damages for account management, and not as a penalty.

5.5 Ongoing Interest & Collection Costs

Balances remaining unpaid after seven (7) days shall accrue interest at a rate of 1.5% per month (18% APR) or the maximum legal limit under Virginia law, whichever is less. Client shall reimburse the Company for all third-party collection agency fees, court costs, reasonable attorneys' fees, and internal administrative time billed at $75.00/hour spent pursuing payment.

6.1 Liability Cap

To the maximum extent permitted by Virginia law, the total cumulative liability of the Company for any claims, losses, damages, or professional negligence arising under this agreement shall be strictly capped at the total financial amount actually paid by the Client to the Company for the specific service date giving rise to the claim.

6.2 Indemnification

Client agrees to indemnify, defend, and hold harmless the Company and its employees from any third-party claims, property damage, or bodily injury arising out of site hazards, unchained pets, or Client negligence.

7.1 Mandatory Arbitration

Any dispute, controversy, or claim arising out of or relating to this contract shall be settled by binding arbitration in Shenandoah County, Virginia, in accordance with the Virginia Uniform Arbitration Act (Va. Code § 8.01-581.01 et seq.). Both parties explicitly waive their right to a jury trial.

7.2 Prevailing Party Legal Fees

In any formal arbitration or legal proceeding brought to enforce or interpret these Terms, the prevailing party shall be entitled to recover their reasonable attorneys' fees, court costs, arbitrator fees, and documented administrative staff time billed at $75.00/hour.

7.3 Defamation and Libel

Client agrees to resolve all service issues directly through the remedies outlined in Section 3. Constructive feedback is welcome; however, publishing knowingly false, malicious, or defamatory statements regarding the Company or its staff on public forums or digital review spaces is actionable under Virginia Code § 8.01-45 and may result in legal claims for financial damages.

8.1 Zero-Tolerance Abuse Policy

The Company maintains a zero-tolerance policy for verbal abuse, physical threats, sexual harassment, discriminatory language, or unsafe working environments created by the Client or property occupants.

8.2 Immediate Termination

The Company reserves the right to halt work and exit the property immediately if this policy is violated. In such events, the Client remains fully liable for the entire estimate balance, and no refunds will be issued.

9.1 Excusable Delays

The Company shall not be held liable or responsible for scheduling delays, service cancellations, or failure of performance resulting from acts of God, extreme weather events, traffic gridlock, supply chain shortages, labor strikes, sudden crew illness, or unforeseen mechanical failures/vehicle breakdowns.

9.2 Rescheduling Policy

Arrival windows provided to the Client are educated estimates. If a force majeure event or vehicle breakdown occurs, the Company will contact the Client to reschedule at the earliest available opening. The Company assumes no liability for client "lost time" or missed personal obligations.

10.1 Severability

If any individual provision, clause, or sub-clause of these Terms is deemed invalid, illegal, or unenforceable by a Virginia court or arbitrator, that specific element shall be severed, and the remaining terms shall continue in full force and effect.

10.2 Survival

All payment obligations, chargeback waivers, collection fee clauses, liability limits, and dispute resolution provisions shall survive the completion or termination of services.

10.3 Entire Agreement

These Master Terms & Conditions constitute the entire legal agreement between Coast 2 Coast Property Services, LLC and the Client. No verbal commitments or text message updates by field crew or subcontractors shall modify these terms.

10.4 Formal Legal Notice

All official notices, complaints, or cancellation demands must be sent in writing via trackable mail to P.O. Box 105, Basye, VA 22810, or via email to [email protected].