Privacy Policy

We collect information that you provide directly to us when inquiring about or booking services:

• Identifiers & Contact Information: Name, phone number, email address, physical service address, and billing address.
• Payment Details: Financial account information handled via our third-party payment processors (such as Square, Venmo, Cash App, PayPal, or Zelle). We do not directly store your full credit card numbers on our servers; all payment card details are encrypted and securely stored by our payment processors to authorize automatic charges as permitted.
• Property Information: Details regarding your residential or commercial property necessary to provide handyman, maintenance, or subcontracting services.
• Media Content: Before and After photographs or videos of our work areas taken during normal service delivery for quality control, verification, and marketing purposes (subject to your right to opt out before service begins).
• Communications: Any text messages, emails, or phone notes shared with our management team.

We use the information we collect to operate our business and serve you, including to:

• Process, schedule, and execute your residential, commercial, or government property service requests.
• Collect payments, process invoices, and manage late fee or administrative collections.
• Send service updates, booking confirmations, promotions, or email list communications.
• Document pre-existing property conditions to limit liability and verify completed handyman repairs.
• Enforce our Master Terms & Conditions, prevent chargeback fraud, and protect our business from material breaches.

We do not sell your personal information. We only share your data in the following limited circumstances:

• Service Providers: We share your information with trusted third-party contractors and processing vendors who support our daily operations.
• Prime Contractors & Government Entities: For commercial or government subcontracting work, your project info may flow down to prime contractors as required by contract specifications.
• Legal Compliance: We may disclose your information if required to do so by Virginia law, federal regulations, or in response to a lawful subpoena.
• Business Protection: We may share relevant invoicing and communication records with banks, processors, collection agencies, or legal counsel in the event of a payment dispute, chargeback, or contract enforcement.

We implement reasonable administrative and technical security measures to safeguard your personal data.

• HIPAA Notice: Coast 2 Coast Property Services, LLC is not a HIPAA-covered entity. Clients are responsible for securing or removing any Protected Health Information from the physical work zones prior to our staff's arrival.

You have the following rights regarding your personal information:

• Marketing Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link at the bottom of our emails.
• Media Consent Opt-Out: If you do not want Before and After images of your property used for our marketing materials, you must submit an express written opt-out to our management team via email prior to your scheduled date of service.

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated Last Updated date. Your continued engagement with our services or website constitutes binding acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact our management team directly:

• Coast 2 Coast Property Services, LLC
• P.O. Box 105, Basye, VA 22810
• Phone: 540-705-5555
• Email: [email protected]